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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Using Email Engagement...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Using Email Engagement to see who opened and who didn't?

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Posted on by Olasan 2

Hi comminity,

I'm trying to get some useful data out of the Email Engagment "addon" which is included in Sales Enterprise. So far I've managed to get the summary both from the email and from the view "All followed email". So I can see the total number of opens and clicks at leas. What I would like to know is:

1) List of everyone who actually opened it, and/or clicked what link

2) List of all recipients who have not opened it

I know I can open a specific contact, and find the interactions in the time line, but I need a list which can help me follow up everyone who have not yet opened the email.

Anyone?

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi Olasan,

    Please refer to this doc:

    Use email engagement to view message interactions | Microsoft Docs

  • Olasan Profile Picture
    Olasan 2 on at

    Thanks Steve, I've read that and it does not provide an answer, unfortunately. I know I can open specific contacts and see the interaction. But I'm looking for som kinde of overview/list to easily see who needs follow-up and not..

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    You can look at field open count. 

    However I am unsure if field can be trusted provid correct data to actuall opening. 

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