How do I prevent my Customers from being overloaded with emails in a dynamically segmented customer journey

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Posted on by Brad - Jp

I have dynamic segments (30). Because these are organic segments, I am finding that customers are auto-enrolled into these segments and start receiving emails. I am wondering if I can a) put a hard stop on it by saying - if Customer X has had 3 emails this week, delay the next delivery flag that customer to me b) get notified via email.

Is there a trick I am missing?

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Hudson Vedanayagam 80 on at

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Hey Brad,

Hope you are doing well.

I understand that the segments are dynamically handled but when the customer journey is executed it trigerrs emails/invitations for all members in the segments, which sounds like design change from customer journey prespective.

Am afraid if you can achieve your customization from OOB customer journey options, but you can try to use Microsoft Flow a.k.a Power Automate to automate tasks in Dynamics 365 for Marketing.

Go through this article for more details - cloudblogs.microsoft.com/.../

From MS flow, customer journey can be auto created based on the dynamic segments and the above requirement should be acheived quite handy.

Check out this link - www.youtube.com/watch - for enhanced segmentation and customer journey from Wave 2 release.

Please mark this response as answered if the above helps.

Thanks,

Hudson

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