web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How do I prevent my Cu...
Customer experience | Sales, Customer Insights,...
Suggested Answer

How do I prevent my Customers from being overloaded with emails in a dynamically segmented customer journey

(0) ShareShare
ReportReport
Posted on by Brad - Jp 25

I have dynamic segments (30). Because these are organic segments, I am finding that customers are auto-enrolled into these segments and start receiving emails. I am wondering if I can a) put a hard stop on it by saying - if Customer X has had 3 emails this week, delay the next delivery flag that customer to me b) get notified via email.

Is there a trick I am missing?

I have the same question (0)
  • Suggested answer
    Hudson Vedanayagam Profile Picture
    Hudson Vedanayagam 80 on at

    Hey Brad,

    Hope you are doing well.

    I understand that the segments are dynamically handled but when the customer journey is executed it trigerrs emails/invitations for all members in the segments, which sounds like design change from customer journey prespective.

    Am afraid if you can achieve your customization from OOB customer journey options, but you can try to use Microsoft Flow a.k.a Power Automate to automate tasks in Dynamics 365 for Marketing.

    Go through this article for more details - cloudblogs.microsoft.com/.../

    From MS flow, customer journey can be auto created based on the dynamic segments and the above requirement should be acheived quite handy.

    Check out this link - www.youtube.com/watch - for enhanced segmentation and customer journey from Wave 2 release.

    Please mark this response as answered if the above helps.

    Thanks,

    Hudson

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 202 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 70

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans