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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Customer Self-Service ...
Microsoft Dynamics CRM (Archived)

Customer Self-Service Portal in Dynamics365

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Posted on by Anant 255

Hi,
    I am not able to create a case from the portal itself. it is giving an error while creating the Case.

         An unknown failure has occurred. Error ID # [df3d8591-0f5c-49bc-9962-4f5d5f34a60c]

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customer Self-Service Portal in Dynamics365

    syedhussain.net/an-unknown-failure-has-occurred-error-id-77a4a686-364e-4693-8787-34d5dd30ddc5

    It may helpful

  • Anant Profile Picture
    Anant 255 on at
    RE: Customer Self-Service Portal in Dynamics365

    But, i want to say that, new case create is creating a case and showing as well in CRM when i use Partner Portal.. But, when i used, Customer Self-Service Portal, the case Record is not creating any record.. It is showing an error.

  • Anant Profile Picture
    Anant 255 on at
    RE: Customer Self-Service Portal in Dynamics365

    Hi Abed,

                  yes, i am using trial Dynamics 365 2016.

  • Abed Haniyah Profile Picture
    Abed Haniyah 4,285 on at
    RE: Customer Self-Service Portal in Dynamics365

    Are you using a trial  dynamics 365 ?

  • Anant Profile Picture
    Anant 255 on at
    RE: Customer Self-Service Portal in Dynamics365

    Hi Justinjose,

    I am using default case and i have not left any mandatory fields as empty. But on saving , the record is not saving.

  • Justinjose Profile Picture
    Justinjose 2,707 on at
    RE: Customer Self-Service Portal in Dynamics365

    Hi Anant,

    are you using default case form or you customized it? Please make sure CRM Mandatory fields not empty.

    Thanks

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