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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Change text of email s...
Microsoft Dynamics CRM (Archived)

Change text of email settings test message

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Posted on by Community Member

Greetings,

I am looking for the recommended way to change the text of the test email that is sent when testing email configuration for a user. The current text of the body is, "This is a test message to check the outgoing email configuration for [user]." I would like to be able to better identify that the message is from our CRM system so the users are not suspicious of the message.

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  • Suggested answer
    Taylor Skare Profile Picture
    Taylor Skare on at

    Hello Casey,

    Currently there is no way to change this message.  If you would like the ability to change this in the future please give us your suggestions at https://connect.microsoft.com.

     

     

  • Ryan Monk Profile Picture
    Ryan Monk on at

    I've submitted the suggestion: connect.microsoft.com/.../1500604 Our users are reporting these suspicious emails too.

  • Community Member Profile Picture
    Community Member on at

    Nearly a year later and still no action from Microsoft? It wouldn't be so bad if it didn't keep losing the connection and needing yet another email sent . . .

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    No way to change it.... Average intelligence users think it's suspicious or that they were hacked. No indication what system sent it. Complete and utter confusion.

    Who ever deals with messaging on things like this failed hard and needs a pair of end user shoes.

    I had one end user think he got emailed from himself from the future because he did not send the email but it was from him.

    "This message was sent by CRM dynamics." If you guys just add that to the message, people would not be flipping out.

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