"An Unknown error occurred while synchronizing data to Outlook" for Contact entity

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Posted on by Shahbaaz Ansari

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Hello,

I am trying to create contact from outlook and set parent for the same but i am getting error "An Unknown error occurred while synchronizing data to Outlook" while saving the record. Please see below screen shot.

Thanks,

Shahbaaz

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tpeschat 4,930 on at

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Did you already activate tracing for the Outlook Client and tried to reproduce that error, to get more details? Without any details, it'll be hard to locate the error.

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Shahbaaz Ansari 6,211 on at

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Thank you thomas for your reply. I tried to reproduce the error and i was able to reproduce it, i think this is due to duplicate record that already exist in crm. In my case contact name with "Virat kholi" already exists in my crm contact list. But the problem is with the error message that is not giving exact what is the error.

Thanks

Shahbaaz

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tpeschat 4,930 on at

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Did you activate tracing. Any error showing up in the trace?

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Shahbaaz Ansari 6,211 on at

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I have activated tracing but no error log there.

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SyedAkhter 45 on at

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What version of CRM you are working with?

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Shahbaaz Ansari 6,211 on at

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I am using Dynamic 365 online (8.2 version).

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MAJBlackburn 80 on at

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If this error message was displayed, a trace log would be created. You say that you enabled tracing, but do you mean you enabled it on the server? Because Outlook has its own tracing for tracking down client errors. This link will provide more details (content copied here because MS likes to break links).
https://support.microsoft.com/en-us/help/2862031/how-to-enable-tracing-for-the-microsoft-dynamics-crm-for-outlook-clien

How to enable tracing for the Microsoft Dynamics CRM for Outlook client

Go to Start, click All Programs, click Microsoft Dynamics CRM, point to Diagnostics, and select the Advanced Troubleshooting tab

Click to mark the Tracing box and click Save

The traces are located in the following directory for Windows 7 and Windows 8:

%Userprofile% \AppData\Local\Microsoft\MSCRM\Traces

The traces are located in the following directory for Windows XP:

C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\MSCRM\traces

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