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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Intermittent "Failed" ...
Small and medium business | Business Central, N...
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Intermittent "Failed" Error on Action Button in Business Central (Custom Sync Integration)

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Posted on by Sohail Ahmed 3,301

Hi everyone,

I’m facing an intermittent issue in Business Central when clicking a custom Action button to sync orders from a third-party system.

Initially, it fails with the following message:

 

If requesting support, please provide the following details to help troubleshooting:

Error message:
Failed

Internal session ID:
xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Application Insights session ID:
xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Client activity ID:
xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Timestamp:
2025-05-15T10:00:18.0161847Z

User telemetry ID:
xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

AL Call Stack:
"SaleOrderLine ResponseHandler" (CodeUnit 60108).AmazonOrderFeeCalculator line 36 - xxx by Default Publisher

 

What’s strange is that the same request works perfectly fine in another entity, and even in the entity where it was failing, it starts working again after some time without any code or data changes.

Categories:
Dynamics 365 Business Central
  • Verified answer
    Sohail Ahmed Profile Picture
    Sohail Ahmed 3,301 on at
    Intermittent "Failed" Error on Action Button in Business Central (Custom Sync Integration)
    Thank you all for your valuable input. I’ve found the issue — after hours of debugging, it turned out the culprit was in my own AL code, not a standard Business Central error. Glad to have it resolved!
  • Suggested answer
    KP - Solution Architect Technical Profile Picture
    KP - Solution Archi... 528 on at
    Intermittent "Failed" Error on Action Button in Business Central (Custom Sync Integration)
    Hi
     
    Check if any permissions need to be assigned.
     
    Thanks,
    KP
  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 84,337 Super User 2025 Season 1 on at
    Intermittent "Failed" Error on Action Button in Business Central (Custom Sync Integration)
    It seems to be a code problem. Since it is not a standard issue, it is recommended to solve it with your partner.
     
    Thanks.
    ZHU
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 295,304 Super User 2025 Season 1 on at
    Intermittent "Failed" Error on Action Button in Business Central (Custom Sync Integration)
    Moved the question from the Dynamics 365 General to the Dynamics 365 Business Central forum.

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