Printing Change Orders

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Posted on by JenWal

750

Hello!

We are having an issue when printing Change Orders. From what my Operations department is telling me, they normally input any changes to a PO, save, and then are able to print a copy of the Change Order and all line items from the PO show up. When the type is changed back to Purchse Order, saved and we select Print PO all line items print as they should.

When printing a Change Order, however, it is skipping line numbers randombly. I've been handed three different PO's that have had incomplete Change Orders printed in the last few days. The font is bolding all changes, as expected, but the line items are not all there.

Example: Printed PO shows 18 Line Items (11 on the first page, the rest on the second). Printed CO is showing 14 Line Items (9 on the first page, and then line numbers 14-18 on the second page). What happened to line numbers 10-13 on the Change Order Printed copy? Is this normal? The expectation is that all line items will print on both the PO and the CO. Is that an incorrect assumption?

Thanks!

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JenWal 750 on at

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RE: Printing Change Orders

Hi Carolyn!

I apologize for the delay, but I wanted to let you know that this was exactly the problem we were running into. I made the change as you suggested: Report > Section Expert, and un-checked every section that had Surpress Blank Selection Checked on the 04610 report format (I did the 04610pp format also). This did the trick! We are now able to get all line items of our Change Orders to print properly.

Thank you very much for your help!

-Jenny
JenWal 750 on at

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RE: Printing Change Orders

Hi Carolyn!

Thank you so much! This sounds exactly like what I'm seeing. I'll make this change and keep you posted. :-)

-Jenny
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Carolyn Kolpien on at

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RE: Printing Change Orders

Hi Jenwal,

I believe you are running into bug 24762. The lines are missing when there is a second page. To work around this, modify the report in Crystal. In the Section Expert for all sections uncheck the suppress blank section option. This should take care of the issue.