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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM: Advanced find for...
Microsoft Dynamics CRM (Archived)

CRM: Advanced find for Cases Resolved in the Last Month

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Posted on by Community Member

Hi

I am using Advanced Find to display the Cases resolved in the last month, the query that I have used is below.

Case:

Modified On Last Month
Status equals Resolved

When I check one of the CRM system view it shows the below:

Case

Status equals Resolved

    Case Resolution (Case)
       Status equals Completed
       Created On Last Month

Both give different results. Can anyone help me suggesting which one is correct please?

Thanks

B

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  • Verified answer
    BadrinathB Profile Picture
    BadrinathB 970 on at

    Hi Babul,

    Both the queries have different meaning. 2nd query will give you all the resolved cases created last month. Where as your query 1st one will give you cases resolved last month irrespective of when they were created.

  • Verified answer
    ashlega Profile Picture
    ashlega 34,477 on at

    Your query is, probably, more accurate for what you need. As far as I know, there is no way to update a case once it's been resolved.

    The second query (with case resolution) will yield all the cases for which there was a case resolution last month. Since then, some of those cases could have been reopened. Case resolution activity would not be deleted, though, when this happens. Instead, a new one will be create if the case is closed again.

    So, technically, the second query can show you the same case for different months (it could be resolved in March, then reopened, then resolved in April, and so on)

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