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How to execute in right way Case management workflow?

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Posted on by daniele scr

110

Executing the Case management workflow, I got an error:

> X++ Exception: Work item could not be created. Insufficient rights for
> user Admin.
> 
> Stopped (error):
> SysWorkflowMessageQueueManager-run    SysWorkflowMessageQueueManager-executeTask      SysWorkflowQueue-resume     X++
> Exception: Work item could not be created. Insufficient rights for
> user Admin.  at SysWorkflowWorkItem-create
> SysWorkflowWorkItem-createWorkItems SysWorkflow-save
> SysWorkflowQueue-resume SysWorkflowMessageQueueManager-executeTask
> SysWorkflowMessageQueueManager-run
> 
> X++ Exception: The workflow system could not access the business
> document data. Report this issue to your system administrator.  at
> SysWorkflowDocument-assertAsUser SysWorkflowDocument-assert
> SysWorkflowDocument-assertPermission SysWorkflowWorkItem-create
> SysWorkflowWorkItem-createWorkItems SysWorkflow-save
> SysWorkflowQueue-resume




The error is related in SysWorkflowDocument\assertAsUser method

Cases_5F00_Case-management-workflow_5F00_Error_5F00_I.png

The Common rec variable at line 64 is void. The variable is populated by query:

select * from CaseDetailBase
    join CaseDetail 
    outer join CaseAssociation
    join CaseCategoryHierarchyDetail
    where CaseDetailBase.RecId == CaseDetail.RecId 
    && CaseDetailBase.RecId == CaseAssociation.CaseRecId 
    && CaseDetailBase.CategoryRecId == CaseCategoryHierarchyDetail.RecId
    && CaseDetail.RecId == 'My_Current_Case_RecId';

Missing the record in CaseDetail (child table of CaseDetailbase).

I don't have any customization about this area.

Do you have any idea how can I run the Case management workflow? Of if are there any fix?

Thanks.

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André Arnaud de Cal... 304,484 Super User 2026 Season 1 on at

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Hi Daniele,

You mentioned user 'admin' in your post, but on the screenshot the user itself has been wiped. Do you have issues with the admin user or another user having normal user roles?

The workflow processing checks if the user has proper permissions on case management. As the admin has the system administrator role, it will bypass all security and should not raise this error.

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daniele scr 110 on at

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Thanks @André Arnaud de Calavon.

I have this issue using user with SysAdm role, and the submitting user is SysAdm too.

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guk1964 10,888 on at

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Check the User is related to the worker id.

Try it with System admin rights- if it does nor then work then check the relevant license keys are enabled

If Sys admin user works then check the user security rights to the form.

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André Arnaud de Cal... 304,484 Super User 2026 Season 1 on at

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Hi Daniele,

Have you checked if the case record is actually still available? Or did someone delete it in one way or the other?

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daniele scr 110 on at

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Thanks @magic1949 for your reply. The User has Worker and has SysAdm too.

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Prashant Singh 8,802 on at

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Dear Daniele,

Did you get the root cause of this error ?

Same error i am facing on PR workflow.

Thanking you.

Best Regards,

Aditya Negi

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