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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Event Registration For...
Customer experience | Sales, Customer Insights,...
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Event Registration Form creating duplicate leads

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Posted on by TM-27081506-0 2
We are experiencing an issue where duplicate leads are created for 1 event registration form submission.
 
1. Someone fills in the event registration form, therefore registering for the event. (Create leads for event registrations is set to yes.)
2. Lead is created with the Topic field populated using a form field hidden on the Event Registration Form.
3. Duplicate lead is created with Topic field populated with the Event Name.
 
It doesn't happen for every registration and it doesn't happen for every event.
 
Do we have an incorrect setting somewhere? What could be causing this? 
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Event Registration Form creating duplicate leads
    Hi,

    Run bulk system jobs to detect duplicate records.
    This function can detect duplicate leads, which can be deleted, merged and so on.
    Regarding how to create bulk duplicate detection jobs, please refer to this official document.
    https://learn.microsoft.com/en-us/power-platform/admin/run-bulk-system-jobs-detect-duplicate-records
     
    The effect of this function is shown below.
    Leads with the same email address as the existing leads are detected. The duplicate Leads can be deleted, merged and so on.
     

    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Dengliang Li

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