web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Event Registration For...
Customer experience | Sales, Customer Insights,...
Suggested answer

Event Registration Form creating duplicate leads

(0) ShareShare
ReportReport
Posted on by TM-27081506-0 2
We are experiencing an issue where duplicate leads are created for 1 event registration form submission.
 
1. Someone fills in the event registration form, therefore registering for the event. (Create leads for event registrations is set to yes.)
2. Lead is created with the Topic field populated using a form field hidden on the Event Registration Form.
3. Duplicate lead is created with Topic field populated with the Event Name.
 
It doesn't happen for every registration and it doesn't happen for every event.
 
Do we have an incorrect setting somewhere? What could be causing this? 
I have the same question (0)
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Event Registration Form creating duplicate leads
    Hi,

    Run bulk system jobs to detect duplicate records.
    This function can detect duplicate leads, which can be deleted, merged and so on.
    Regarding how to create bulk duplicate detection jobs, please refer to this official document.
    https://learn.microsoft.com/en-us/power-platform/admin/run-bulk-system-jobs-detect-duplicate-records
     
    The effect of this function is shown below.
    Leads with the same email address as the existing leads are detected. The duplicate Leads can be deleted, merged and so on.
     

    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Dengliang Li

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Our Community Code of Conduct has been updated!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Andrés Arias – Community Spotlight

We are honored to recognize Andrés Arias as our Community Spotlight honoree for…

Congratulations to the August Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Daniyal Khaleel Profile Picture

Daniyal Khaleel 173

#2
Rishabh Kanaskar Profile Picture

Rishabh Kanaskar 106

#3
Tom_Gioielli Profile Picture

Tom_Gioielli 71 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans