You’re offline. This is a read only version of the page.
Hello Dynamics Community,
I am relatively new to managing Dataverse configurations and I'm currently refining our search and filtering rules for incoming support requests (via Email-to-Case). We are running into an issue with how Dataverse search handles very specific, non-standard text strings.
We are doing negative testing to ensure that certain types of content are correctly flagged or excluded from our primary queues.
We are using a set of dummy data strings to test our filtering logic. One particular string is causing inconsistent behavior in both Quick Find and Advanced Find:
among us mod apk always imposter
When this exact phrase appears in the Description field of a Case record, sometimes our filter catches it, and sometimes it doesn't. It seems Dataverse search might be treating "mod" or "apk" as operators or noise words, even though we need to filter the whole phrase.
Our goal is to reliably identify records containing terms related to unauthorized software modifications (like any "mod apk" references) in our support environment.
Additionally, we are testing how Dynamics 365 Customer Service renders specific URLs within the timeline and description fields. We want to ensure that links are clickable but that previews are properly sanitized or disabled for certain domains.
We are using this link as a test case for how external gaming content is processed:
https://modhello.com/among-us/
We want this link to be recognized as an active URL in the record, but we do not want it to trigger any security warnings for our agents. Currently, when we include this URL in an incoming email test, it sometimes gets stripped out completely before reaching Dataverse.
among us mod apk always imposter in Dataverse? Should we be using double quotes, or is there a specific configuration in the environment settings for how search handles noise words?Any advice on ensuring consistent filtering behavior for these types of data inputs would be greatly appreciated. We want to make sure our system is robust enough to handle all variations of content, including references to popular games like Among Us.
Thanks in advance!
93
