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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / How to reset financial...
Finance | Project Operations, Human Resources, ...
Suggested Answer

How to reset financial reporting DataMart on a Sandbox Tier 2 environment?

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Posted on by rabbit1986 335

Hello,

We are experiencing  some problems since our last data migration on our Sandbox Tier 2 environment.

When opening MR it says:

pastedimage1583138132044v2.png

When closing the MR it says

pastedimage1583138156599v3.jpeg

I know there are several options to reset the datamart ( as we assume this might fix our issue ), but as I don't have write privileges to MR database, I can't restore the Mart in SQL.

Also we cannot reset it in management reporter.

Do we have to log a service request? Or is there another way to reset the datamart on a Tier 2 environment?

Thanks you for your help.

Kind regards

Mathieu

I have the same question (0)
  • Suggested answer
    Sergei Minozhenko Profile Picture
    Sergei Minozhenko 23,095 on at

    Hi,

    You can try to reset it via PowerShell.

    docs.microsoft.com/.../reset-financial-reporting-datamart-after-restore

  • rabbit1986 Profile Picture
    rabbit1986 335 on at

    I am aware of this possibility, but as I cannot logon the the environment I cannot execute the script right?

    My Sandbox does not allow me to connect to the server and run Powershell scripts there:

    pastedimage1583142487047v1.png

  • Sergei Minozhenko Profile Picture
    Sergei Minozhenko 23,095 on at

    Hi,

    Is it a self-service environment? If yes, in this case, you probably need to create a ticket to MS.

  • Suggested answer
    Luke Sha Profile Picture
    Luke Sha Microsoft Employee on at

    Hi, Mathieu

    For self service project, customer is able to request JIT access to SQL. 

    https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/deployment/deploymentfaq#access-the-azure-sql-database

    Step 1:Submit proper access request

    pastedimage1583146224103v1.png

    Step 2: Then LCS will confirm request is received

    pastedimage1583146282979v2.png

    Step3: Find SQL login and password

    pastedimage1583146319868v3.png

    Step4: whitelist your client public IP

    pastedimage1583146913679v1.png

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello rabbitt1986,

    Do you have a system admin colleague who could reset the data mart for you?

    Best regards,

    Ludwig

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