Hi All.
We have a number of commerce layer orders that are sitting in in-progress but they have despatched by Asendia. Can you please look into why these statuses have not updated? The list of orders are attached below.
Also on the attached list highlighed in orange are a number of orders that are showing as in-progress but they are showing a 0 quantity to ship.
To give an overall update - we have two issues:
With all of these stuck orders I can override the issue by manually updating the status to fulfilled and pushing them through, which I have to do at the beginning of each month for our financial reporting/VAT reporting.
Please help
REMOVED the added Excel sheet as it contains personal identifiable information (email addresses). Please do not share this.
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