Skip to main content

Notifications

Small and medium business | Business Central, N...
Suggested answer

Commerce Layer orders - stuck in new even though fulfilled

Posted on by 318

Hi All.

We have a number of commerce layer orders that are sitting in in-progress but they have despatched by Asendia. Can you please look into why these statuses have not updated? The list of orders are attached below.

Also on the attached list highlighed in orange are a number of orders that are showing as in-progress but they are showing a 0 quantity to ship.

To give an overall update - we have two issues:

 

  1. Orders are stuck because the shipment lines error stating that the SKU cannot be found. The SKU is there and this is a new issue we don’t understand why this happens. As requested by support team we deleted the errored shipment lines and then re-ran the shipment interface to see if these orders updated to fulfilled. They did not.
  2. Orders are stuck because the quantity to ship states 0 even though there is actual stock to ship.

 

With all of these stuck orders I can override the issue by manually updating the status to fulfilled and pushing them through, which I have to do at the beginning of each month for our financial reporting/VAT reporting.

Please help

 

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Commerce Layer orders - stuck in new even though fulfilled

    REMOVED the added Excel sheet as it contains personal identifiable information (email addresses). Please do not share this.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

New! Quick response templatesâš¡

Save time with the new custom templates!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,228 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,056 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans