URL field not clickable in Read-Only mode?

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Posted on by wtoh

Hi all,

I have a field type single line text with URL format.

When the form is active, double click on the field will open the link. However, once the form is deactivated, double click on the field has no effect.

Expected behaviour of a URL field should be clickable in whatever form state?

I encounter the issue on CRM online, so is RU12..

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jlattimer 24,562 on at

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This is the typical behavior in 2011 - not just UR12.

You can make the field clickable with some JavaScript:

function OnLoad() { //Readonly form if (Xrm.Page.ui.getFormType() == 4) { //Enable field Xrm.Page.ui.controls.get("websiteurl").setDisabled(false); //Even though for is read only - this removes the pop up asking you save //when closing the record if the field changed Xrm.Page.getAttribute("websiteurl").setSubmitMode("never"); } }

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heguangm 795 on at

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this onload() did not get called in the entity view in Outlook.

The view I am talking about is this: when you select an entity from the left navigation pane in Outlook, then in the center content pane (reading Pane called in Outlook), you see a list of entities, below this pane you see a view of the entity you just selected. This bottom view seems read-only. However, this did not call the onload javascript at all.

Why?

The onload() did get called if I clicked an entity to open the entity in an edit mode.

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Neil Benson 7,369 User Group Leader on at

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System URLs such as the Web Site field on the account are clickable hyperlinks on the Outlook preview version of the form. In the Outlook preview, form JavaScript doesn't get executed so custom URL fields might not be clickable hyperlinks; I think this is just a limitation of Outlook.

Jason suggested custom JavaScript because you initially indicated that your record had been deactivated. The record Status (Active or Inactive) is a different thing to the form being an Outlook preview form, so sorry about any confusion there.

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wtoh on at

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Hi Jason/Neil,

i missed this post. so is Jason's suggestion supported by Microsoft?

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heguangm 795 on at

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I believe Jason's suggestion is supported by MS. That is one the normal customization you can do the CRM forms. I did test that.

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Karth on at

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This is by design. Once you have deactivated a record, you cannot perform any operation on the record (including clicking a URL field).

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