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Customer experience | Sales, Customer Insights,...
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Send button not working on Email Forms

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Posted on by 2
Hello,

In our Online CRM environment (9.2.25102.00147), we are experiencing an issue with the 'Send' button on Email ribbon.

When pressing it, it doesn't do anything.  There is no error presented to the user, but is the error in Devtools:

Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'data')
    at UClientApi.getFormData (ActivityMimeAttachment.js:1890:29)
    at Object.getFormDataForRibbon (ActivityMimeAttachment.js:1713:60)
    at EmailCommands.validateEmailForSend (Email_main_system_library.js:3336:46)
    at EmailCommands.send (Email_main_system_library.js:3195:42)
    at b._executeFunctionInternal (content.powerapps.com/resource/uci-infra-web/scripts/app.77bb0cf29911bb13c49ef8000915ed3c.js:14:1328338)
    at b.execute (content.powerapps.com/resource/uci-infra-web/scripts/app.77bb0cf29911bb13c49ef8000915ed3c.js:14:1326772)
    at content.powerapps.com/resource/uci-infra-web/scripts/18.6dc63ad110c5b5e3201b261d13f3b21b.js:4:11773
    at a (content.powerapps.com/resource/uci-infra-web/scripts/app.77bb0cf29911bb13c49ef8000915ed3c.js:14:104460)
    at content.powerapps.com/resource/uci-infra-web/scripts/18.6dc63ad110c5b5e3201b261d13f3b21b.js:4:11763
    at Array.map (<anonymous>)


Initially suspected it was because we were using forms migrated directly from an On Premise environment (8.2) which weren't incorporating some new libraries, but even creating a brand new form directly in 9.2, we encounter the same issue.
 
Anyone dealt with this before?  Thanks!
I have the same question (0)
  • Kunal G Profile Picture
    37 on at
    Send button not working on Email Forms
    Try to Reproduce in Incognito mode once. and on form if you have any scripts then that should be loaded completely. 

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