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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Why are we missing DoN...
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Why are we missing DoNotCorrelateForwardedEmailsAsReplies in our Dynamics 365 Organization Settings?

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Posted on by ngarza 20

Why are we missing DoNotCorrelateForwardedEmailsAsReplies in our Dynamics 365 Organization Settings?

As described in this article: https://community.dynamics.com/crm/b/crminthefield/posts/dynamics-365-app-for-outlook-part-4-working-with-emails 

We Do not see the DoNotCorrelateForwardedEmailsAsReplies in our Dynamics 365 Organization Settings and we are on Dynamics 365 Online Version 9.2.21081.144

 

  • Verified answer
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    Community Member Microsoft Employee on at
    RE: Why are we missing DoNotCorrelateForwardedEmailsAsReplies in our Dynamics 365 Organization Settings?

    Hi ngarza:

    You need to install XRMToolbox and then navigate to Configuaration->Tool library to install Org Setting Updater.

    pastedimage1631176813375v1.png

    Then open this tool and you will find this setting:

    pastedimage1631176926130v2.png

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