I have an order that was transferred to an invoice and both documents are in the history tables. The Invoices was Voided(VOIDSTTS = 1). Shouldn't that order now be in the OPEN tables because the invoice it was associated was voided? Is there a process I can run to fix this?
Thanks!
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Hi David,
You cannot void a transaction in SOP that has already been 'posted' or transferred to an invoice. Once you transfer that Order to an Invoice, you cannot Void the order. Once you post the invoice, you cannot void the SOP invoice. You need to be careful here because the RM module will let you void a receivables transaction that originated in SOP, but RM does NOT talk to SOP. Therefore, the SOP module has no idea that you voided the invoice. If you are showing a SOP invoice with a Void Status = 1, it was voided from the SOP Entry window and was never posted or processed through the system.
SOP does not have an 'Open' table. It's either in Work or History. Once it goes to RM, it never comes back to SOP. If you void an invoice in RM that was created in SOP, your inventory will NOT be adjusted. What you will need to do is process a return document against the SOP invoice.
Kind regards,
Leslie
Hi David,
Did running Inventory Reconcile on the item worked?
Try running Inventory Reconcile against the item in question.
Thanks! But this Order has a Serial number still associated with it. How do I release that Serial number?
Hi David,
Once a Sales Order is fully transferred to a Sales Invoice, it automatically goes to History, even if you void the Invoice.
If you want to reuse the sales order, you will need to delete it from History then re-enter it.
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