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30Hello,
I'm struggling with setting up properly the work assignment for sales accelerator.
I want my main segment to run this way;
- Contact form is X
- Contact Form Reason is X
Then, I want to assign leads based on the info they gave on the /country/ field, to specific sales people.
The problem is that I have 160 countries to map to only 9 salespersons.
I was forced to split my segments in 2, as there is a condition limit of 10 for segments, and assignment rules. That means that whatever is in segment 2 (priority 2), is not considered.
Do you have a magic trick to handle such a setup?
This could work, if I could add several countries to a single internal user: https://cloudblogs.microsoft.com/dynamics365/it/2021/08/26/route-leads-by-using-assignment-rules-to-dynamically-match-system-user-fields/
Thanks a lot,
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