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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / purchase orders drop i...
Microsoft Dynamics GP (Archived)

purchase orders drop item descriptions

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Posted on by Robin Wiebe 955

When I process and print purchase orders, many times the item descriptions are 'dropped', i.e.

the PO does not print out the description.  Even if I update the description in the "vendor" area of the item, at some time in the future the description still may get dropped.  Why?  What can I do to fix?

Thank you

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  • Dan Liebl Profile Picture
    Dan Liebl 7,322 on at

    Are you using a modified Purchase Order report?   Are they standard items set up in Item Maintenance?  Or Non-inventory?   Are you populating the item description?    What is different about the times it does work vs. when it doesn't print?  

    Dan Liebl, CMA CPIM | Senior Consultant | OTT,Inc | DLiebl@OTT-inc.com

  • Robin Wiebe Profile Picture
    Robin Wiebe 955 on at

    Hi Dan.  Yes it is modified and all persons have access.  All standard items in Item Maintenance and I do populate the description in item description and in the vendors area. Can't answer last question.

    I will try to watch some and see when it happens and look at last time I ordered.

  • Dan Liebl Profile Picture
    Dan Liebl 7,322 on at

    Depending on how the PO is modified, make sure the Item Vendor Description is populated.   Maybe that is what it is.  

    Dan Liebl, CMA CPIM | Senior Consultant | OTT,Inc | DLiebl@OTT-inc.com

  • Robin Wiebe Profile Picture
    Robin Wiebe 955 on at

    Thanks Dan.  However it doesn't happen all the time on all items.  So if the field isn't populated wouldn't the descriptions never show?  (I'm probably missing your point, sorry)

  • Kelly Dettmann Profile Picture
    Kelly Dettmann Microsoft Employee on at

    hi Robin,

    You may already have a solution to this issue. If it is still occuring, to narrow down if it is something with the modified report: remove security to the modified report from tools> setup> system> alternate/modified forms and reports. Print the original report for the exact same PO (without editing the purchase order itself) and see if it prints correctly.

    When this occurs- does the data on the purchase order entry screen appear populated for the line item?

    Since you mentioned vendor item, it sounds like you may have the following setting: tools> setup> purchasing> purchase order processing setup> display item during entry to "vendor item" versus item. I am not sure what your report is designed to print (if this part is modified from original).

    Additionally, if it is still occuring, we could help you via a support incident as well.

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