web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / strange closing in Uni...
Microsoft Dynamics CRM (Archived)

strange closing in Unified Service Desk

(0) ShareShare
ReportReport
Posted on by JMdeSingular

Hi experts!

 

I am having a strange issue with USD. Randomly, when a tab containing an activity (email, task, phonecall or appointment) is closed by the user, a new tab is opened automatically with a record previously closed and sometimes even from another session.

 

We have action calls to ClearDataParameter for all the Hosted Control’s “Closing” event, so we delete record information from the USD, and have Windows Navigation Rules for every possible combination but the issue is still happening.

 

Could you lead us to a possible reason for this strange behavior?

 

Kind regards and thank you in advance!

*This post is locked for comments

I have the same question (0)
  • Erik Donker Profile Picture
    Erik Donker 68 on at
    RE: strange closing in Unified Service Desk

    Hi there. I have previously observed that when InternetExplorerPooling is enabled, pages are sometimes navigating to records that were previously closed. If this is the case, try disabling it and see what it does for you. See also blogs.msdn.microsoft.com/.../unified-service-desk-3-2-0 and neilparkhurst.com/.../usd-internetexplorerpooling

    However, this does not explain why a record is opened automatically upon closing. I will need some more info on the action calls that you have in the 'Closing' event in order to say anything useful about his.

  • Suggested answer
    ansrikanth Profile Picture
    ansrikanth 3,115 on at
    RE: strange closing in Unified Service Desk

    Have  you checked your Debugger window, are you seeing any action calls/navigation rules firing? Do you have any custom hosted control that opens/fires events/actions in USD ?

  • ansrikanth Profile Picture
    ansrikanth 3,115 on at
    RE: strange closing in Unified Service Desk

    BTW, is it the same tab(hosted control) all the times or random tabs?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Pallavi Phade – Community Spotlight

We are honored to recognize Pallavi Phade as our Community Spotlight honoree for…

Congratulations to the October Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
UllrSki Profile Picture

UllrSki 2

#1
Community Member Profile Picture

Community Member 2

#3
SC-08081331-0 Profile Picture

SC-08081331-0 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans