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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / strange closing in Uni...
Microsoft Dynamics CRM (Archived)

strange closing in Unified Service Desk

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Posted on by JMdeSingular

Hi experts!

 

I am having a strange issue with USD. Randomly, when a tab containing an activity (email, task, phonecall or appointment) is closed by the user, a new tab is opened automatically with a record previously closed and sometimes even from another session.

 

We have action calls to ClearDataParameter for all the Hosted Control’s “Closing” event, so we delete record information from the USD, and have Windows Navigation Rules for every possible combination but the issue is still happening.

 

Could you lead us to a possible reason for this strange behavior?

 

Kind regards and thank you in advance!

*This post is locked for comments

  • ansrikanth Profile Picture
    ansrikanth 3,115 on at
    RE: strange closing in Unified Service Desk

    BTW, is it the same tab(hosted control) all the times or random tabs?

  • Suggested answer
    ansrikanth Profile Picture
    ansrikanth 3,115 on at
    RE: strange closing in Unified Service Desk

    Have  you checked your Debugger window, are you seeing any action calls/navigation rules firing? Do you have any custom hosted control that opens/fires events/actions in USD ?

  • Erik Donker Profile Picture
    Erik Donker 68 on at
    RE: strange closing in Unified Service Desk

    Hi there. I have previously observed that when InternetExplorerPooling is enabled, pages are sometimes navigating to records that were previously closed. If this is the case, try disabling it and see what it does for you. See also blogs.msdn.microsoft.com/.../unified-service-desk-3-2-0 and neilparkhurst.com/.../usd-internetexplorerpooling

    However, this does not explain why a record is opened automatically upon closing. I will need some more info on the action calls that you have in the 'Closing' event in order to say anything useful about his.

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