web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Rich text editor in Dynamics CRM case timeline

(0) ShareShare
ReportReport
Posted on by 50

Hi,

Is there a way to manage a Portal Comment description text using Rich Text editor?

I'm able to set the description field with a Rich Text Editor in "New Portal Comment" form:

pastedimage1669374457314v1.png

but the text created using Rich Text Editor is not visible with same format in Timeline:

pastedimage1669374553677v2.png

I have the same question (0)
  • Suggested answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    Check if the ReachText for TimeLine settings is enabled in System Settings - dynamics-chronicles.com/.../dynamics-365-how-enable-rich-text-notes-timeline

  • Vincenzo Profile Picture
    50 on at

    Hi,

    Yes the RichText for timeline is enabled, but unfortunately this check works only for notes and not for Portal Comments

    Regards

    Vincenzo

  • Dynamics_User07 Profile Picture
    125 on at

    https://www.inogic.com/blog/2022/06/create-rich-text-format-single-line-text-and-multiple-line-text-fields-in-the-powerapps/

    Login into power apps and change the format as suggested in the link. I Hope it helps.

  • Vincenzo Profile Picture
    50 on at

    Hi,

    I can create a new Multi line text field as "Rich Text" (Eg. Description_RT) on Portal Comment table, but how can I change the field (from "Description" to "Description_RT") in Case timeline?

    Moreover, I have no way to change the form "Add Comment" in the Portal, so I can't change the description field within: 

    pastedimage1669633807823v1.png

  • Vincenzo Profile Picture
    50 on at

    Thanks for your suggestion Dynamics_User07 I've solved changing the type of standard Portal Comment Description field with "Rich Text"

    pastedimage1669634494335v1.png

  • Dynamics_User07 Profile Picture
    125 on at

    Please mark it as verified if  you liked my solution

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 180 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 123

#3
CU11031447-0 Profile Picture

CU11031447-0 100

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans