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can't reverse bank account ledger entry

Posted on by Microsoft Employee

Hi:

An end user is trying to reverse a transaction that he accidentally entered twice. 

The end user had created a payment last week but forgot to apply it.  So, the bill still showed up as open.

Next, he created a second payment for it. It was an ACH payment, so no check was created.  He created the payment, as a manual check in a payment journal.

When he goes to the payment through the vendor screen and chooses to reverse the transaction, it creates a journal to reverse it.

But, when he tries to post it, it says that it can't reverse bank account ledger entry because the entry has a related check ledger entry.

What does he need to do to undo that transaction?

Thank you!

John

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: can't reverse bank account ledger entry

    Thank you, Manish!  That worked!

    John

  • Verified answer
    ManishS Profile Picture
    ManishS 6,578 on at
    RE: can't reverse bank account ledger entry

    Navigate to bank ledger entry, choose the entry & on home screen go to check ledger entry, here you can void the transaction, try and let me know.

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