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CRM Case description

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Posted on by Community Member Microsoft Employee

Have some odd behaviour when using javascript to locked the Case's description.

I have populated the email's content to the Case's description for the email to case auto-creation. And I have used JS to locked the description so that user will not be able to edit the description.

However, I found out that when the description is very lengthy, I will not be able to see any words in the description. When hovered the mouse over the description, a pop-up will show the details.

Does anyone has any clues on this issue. Thanks in advance.

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Community Member Microsoft Employee on at

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RE: CRM Case description

Hi,

Thanks for the suggestion. However, it did not solve the problem. Any other possibilities?

Thanks for helping.
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PS 23,577 on at

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RE: CRM Case description

Go to form editor>>double click on 'description'>>formatting>>set no. of rows to 30

then check if you have the same problem.

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