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Generating Reports in Canadian Payroll Different Computer Different results

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Posted on by Bill Campbell

We are transitioning our client from a Citrix based deployment to an on premiss desktop deployment with a Point to Point connection to their hosted servers. This is only background, as the data and the connection are not the issue - we think.

The situation is that when the client goes to generate the Summary Range Report LY from the Canadian Payroll Inquiry screen and enters a date range and clicks on Process - there is no data returned. (Fig 1)

When the client enters filter information - but not date specific - the system generates data as expected and what matches the result from the Citrix installation of the software. (Fig 2)

We compared the two desktop / software installation and they appear to be the same as seen in Figs 3 and 4 below

Fig. 3 - Client Desktop

Fig. 4 - Citrix Desktop

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Isaac Olson on at

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RE: Generating Reports in Canadian Payroll Different Computer Different results

Hi Bill,

I would take a look at the region settings in control panel on the workstation itself, as the dates could be populating the fields differently based on that. The Citrix Session may have had different regional date and time settings than their current workstation so when they select a date range, the search could be populating the query that is generated for SQL to return the results differently between the two instances.

Thanks,

Isaac Olson