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Hi all,
I have the following scenario at my customer: (We work with Call Center orders)
Sales price for item A is 100 €
A of customers has a price of resp -15%on this 100€. So there sales price is 85€.
Of course I could easily solve this by making a trade agreement for my price group saying their price is 85.
I was under the assumption that by not doing so, but by using the price adjustment functionality, specifying -15%. I would on my sales order still have the same result: sales price = 85. But that financially in the accounting, this was still booked like a discount, meaning 100€ in revenue and 15€ on discount ledger account.
Currently I'm not getting it to work this way.
Is my assumption wrong or am I missing some setup?
Hi Laura, I suggest opening a support ticket as it is a bit confusing that we can specify posting account for other discount types, but not for price adjustment.
Price adjustment will be posted if price adjustment is a discount.
A Call Center Sales Order with 2 items. Both items have a price adjustment, only the first item the adjustment is a discount.
In Sales Order you should get value discount in line.
When you invoice Sales Order, amount should be posted to discount main account.
If you see the posting configurations for discounts (Commerce Parameters/All Discounts Form), you can assign a discount account only for non-price adjustment discounts(Simple, Mix and Match, Threshold, etc). If you want the discount to be posted, you will need to create a simple discount with an affiliation price group attached to it and then assign the affiliation to the customer(s).
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