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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Installation of NAV 20...
Microsoft Dynamics NAV (Archived)

Installation of NAV 2018 on Server 2016

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Posted on by Community Member

Dear Community,

I´m a new NAV user ad not really used to work with Microsoft Server. I have tried to install NAV on Server 2016. To get a first impression I wanted to install the demo first. But after  installation of NAV 2018 Demo there is a prolem. When I try to start the NAV Server instance by using the Administration Console I receive a message that a dependent Service could not be started. This should be http Service.

It would be great to receive some help to get the System running.

Thanks in advance.

Kind regards

Andreas Stach

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    CDsilva Profile Picture
    CDsilva 4,188 on at

    Hi,

    Check Event Viewer. Post a screenshot of the Event viewer

  • Community Member Profile Picture
    Community Member on at

    Hi,

    when I try to start from the Administration Console I receive this screen.

    NAV-Screen-2.jpg

    When I try to start the Service directly under Services I receive this screen.

    NAV-Screen-2.jpg

    And here is the text from the event viewer:

    Protokollname: Application
    Quelle:        Microsoft.Dynamics.Nav.Management.dll
    Datum:         05.06.2018 12:22:38
    Ereignis-ID:   0
    Aufgabenkategorie:Keine
    Ebene:         Warnung
    Schlüsselwörter:Klassisch
    Benutzer:      Nicht zutreffend
    Computer:      PAV05TV6
    Beschreibung:
    Type: Microsoft.Dynamics.Nav.Management.Exceptions.NavServerInstanceException
    SuppressMessage: False
    DiagnosticsSuppress: False
    SuppressExceptionCreatedEvent: False
    FatalityScope: None
    Message: <ii>ServerInstance 'MicrosoftDynamicsNavServer$DynamicsNAV110' failed to reach  status 'Running' on this server due to the following error: 'Der Abhängigkeitsdienst oder die Abhängigkeitsgruppe konnte nicht gestartet werden'. Additional information may be in the event log of the server.</ii>
    StackTrace:
         bei Microsoft.Dynamics.Nav.Management.NavCommand.WriteError(Exception exception, ErrorCategory category, Object target, Boolean rethrow)
         bei Microsoft.Dynamics.Nav.Management.NavCommand.WriteError(Exception exception, ErrorCategory category, Object target)
         bei Microsoft.Dynamics.Nav.Management.NavServerInstanceBase.StartService(String serverInstanceName)
         bei Microsoft.Dynamics.Nav.Management.Cmdlets.SetNavServerInstance.InternalProcessRecord()
         bei Microsoft.Dynamics.Nav.Management.NavCommand.ProcessRecord()
    Source: Microsoft.Dynamics.Nav.Management
    HResult: -2146233088
    ----------------------------------
    Type: System.ComponentModel.Win32Exception
    NativeErrorCode: 1068
    ErrorCode: -2147467259
    Message: <ii>Der Abhängigkeitsdienst oder die Abhängigkeitsgruppe konnte nicht gestartet werden</ii>
    HResult: -2147467259

    Ereignis-XML:
    <Event xmlns="schemas.microsoft.com/.../event">
      <System>
        <Provider Name="Microsoft.Dynamics.Nav.Management.dll" />
        <EventID Qualifiers="0">0</EventID>
        <Level>3</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-06-05T10:22:38.608569200Z" />
        <EventRecordID>61375</EventRecordID>
        <Channel>Application</Channel>
        <Computer>PAV05TV6</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Type: Microsoft.Dynamics.Nav.Management.Exceptions.NavServerInstanceException
    SuppressMessage: False
    DiagnosticsSuppress: False
    SuppressExceptionCreatedEvent: False
    FatalityScope: None
    Message: &lt;ii&gt;ServerInstance 'MicrosoftDynamicsNavServer$DynamicsNAV110' failed to reach  status 'Running' on this server due to the following error: 'Der Abhängigkeitsdienst oder die Abhängigkeitsgruppe konnte nicht gestartet werden'. Additional information may be in the event log of the server.&lt;/ii&gt;
    StackTrace:
         bei Microsoft.Dynamics.Nav.Management.NavCommand.WriteError(Exception exception, ErrorCategory category, Object target, Boolean rethrow)
         bei Microsoft.Dynamics.Nav.Management.NavCommand.WriteError(Exception exception, ErrorCategory category, Object target)
         bei Microsoft.Dynamics.Nav.Management.NavServerInstanceBase.StartService(String serverInstanceName)
         bei Microsoft.Dynamics.Nav.Management.Cmdlets.SetNavServerInstance.InternalProcessRecord()
         bei Microsoft.Dynamics.Nav.Management.NavCommand.ProcessRecord()
    Source: Microsoft.Dynamics.Nav.Management
    HResult: -2146233088
    ----------------------------------
    Type: System.ComponentModel.Win32Exception
    NativeErrorCode: 1068
    ErrorCode: -2147467259
    Message: &lt;ii&gt;Der Abhängigkeitsdienst oder die Abhängigkeitsgruppe konnte nicht gestartet werden&lt;/ii&gt;
    HResult: -2147467259
    </Data>
      </EventData>
    </Event>

    There is also another comment (NETLOGON) that the Computer is part of a Workgroup and not part of a Domain. The Logon Service has not to be started  in this configuration.

    Does this help?

  • Suggested answer
    Stefano Demiliani Profile Picture
    Stefano Demiliani 37,166 Most Valuable Professional on at

    Have you installed all modules (SQL Server, NAV Service tier) on the same machine?

    Normally this problem is due to service account under these services runs. Try choosing the same account for the NAV service tier as the SQL server is running with. Alternatively try to supply the default service account for the NAV service tier (Network Service) with sysadmin privileges for the SQL server.

  • Community Member Profile Picture
    Community Member on at

    Hi Stefano,

    I have installed the DEMO of NAV. There all modules will be installed to the same machine. That is also the way we want to install NAV after having tried the DEMO. By choosing the DEMO installation all processes will be installed automatically.

    The service Account for the service which does not start  is NT Authority/NETWORKSERVICE

    I have made a screenshot of the SQL Services. Should I use the NT Service/MSSQLLSNAVDEMO user?

  • Community Member Profile Picture
    Community Member on at

    5466.NAV-Screen.jpg

  • Suggested answer
    Stefano Demiliani Profile Picture
    Stefano Demiliani 37,166 Most Valuable Professional on at

    Yes try in that way...

  • Community Member Profile Picture
    Community Member on at

    I have tried to change the user and the service seems to start ut will be stopped then.

    I´m really confused. I have tried to install on a Windows 10 machine ad everything works fine. But the Installation on the Server 2016 still is not able to start the Service. Does anyone kow hot to maage right of "nt authority/network Service"?

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