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Small and medium business | Business Central, N...
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General Journal Lines Disappear

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Posted on by 30

When 'Post and Print' action is rejected on pop-up dialogue on the 'General Journals' page with multiple 'General Journal lines', all the lines disappear other than the first line in the list. When the page is reopened, all lines appear again.
Anyone else facing this issue?

How to resolve it?

pastedimage1649060566392v1.png  pastedimage1649060590904v2.png

  • Verified answer
    Faheem Ejaz Profile Picture
    30 on at
    RE: General Journal Lines Disappear

    Thank you Mr. ZHU

    You have been a great help.

    ありがとうございました

  • Suggested answer
    YUN ZHU Profile Picture
    81,365 Super User 2025 Season 1 on at
    RE: General Journal Lines Disappear

    Hi, as far as I know, there is no such restriction.
    As long as the Balance of the same document number is 0, we can post them at the same time.

    Unfortunately, I have not seen official Microsoft documentation for this phenomenon.

    Hope this will help.

    Thanks.

    ZHU

  • Faheem Ejaz Profile Picture
    30 on at
    RE: General Journal Lines Disappear

    Do we have any explanatory document from Microsoft which can explain the reason for such default functionality?

  • Faheem Ejaz Profile Picture
    30 on at
    RE: General Journal Lines Disappear

    This is a good observation Mr. ZHU.

    I tried it and yes it is indeed the lines with the same document number which are remaining.

    Is it a suggestion that in one batch the posting lines with same document number should be posted?

  • Faheem Ejaz Profile Picture
    30 on at
    RE: General Journal Lines Disappear

    Thanks Mr. ZHU for going into so much depth with me.

    I also tried in BC W1 18.0 and this issue was there as well.

  • Faheem Ejaz Profile Picture
    30 on at
    RE: General Journal Lines Disappear

    Hello again Mr. MahGah

    I tried all these after your suggestion but these suggestions do not show any effect on my problem.

  • Suggested answer
    YUN ZHU Profile Picture
    81,365 Super User 2025 Season 1 on at
    RE: General Journal Lines Disappear

    Hi, I probably know the problem. When you cancel Post and Print, the system will automatically filter the first Document No. When you are in the same Batch with only one Document No., the Line will not disappear. This should be so designed.

    pastedimage1649211068203v1.png

    pastedimage1649211076653v2.png

    pastedimage1649211084425v3.png

    Hope this will help.

    Thanks.

    ZHU

  • Suggested answer
    YUN ZHU Profile Picture
    81,365 Super User 2025 Season 1 on at
    RE: General Journal Lines Disappear

    Hi, I tried it again in the NL environment created yesterday. You are right, in the NL version I reproduced the problem. And I tried in Edge and Chrome, both have problems.

    pastedimage1649208589124v1.png

    pastedimage1649208873867v2.png

    pastedimage1649208883576v3.png

    pastedimage1649208889931v4.png

    No fitlers

    pastedimage1649208897062v5.png

  • Suggested answer
    MahGah Profile Picture
    15,437 on at
    RE: General Journal Lines Disappear

    Hi

    A few others consideration 

    1) Try it with BC language English. Sometimes other languages shows different behavior. 

    2) Can you try it in different web browser? Like Chrome and FireFox? 

    3) One time I had another issue and it was because of Privacy Blocker extension on my Chrome. Can you check those as well. 

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