Supply chain | Supply Chain Management, Commerce

Performance Counter Error on Free Text Invoice

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Posted on by Arpitha Patha

Hi Everyone,

When creating a free text invoice, the system throws the following error upon entering the customer:

“The requested Performance Counter is not a custom counter, it has to be initialized as ReadOnly.”

This scenario was working earlier on my local Hyper-V setup, but I started facing this issue after updating my system to the 46 version VHD.

Please let me know if anyone else has encountered this issue and how it was resolved.

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Dynamics 365 Supply Chain Management

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Anton Venter 20,657 Super User 2026 Season 1 on at

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Hi,

Probably the quickest way to find out what's going on, is to use the debugger on your VM.

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André Arnaud de Cal... 303,749 Super User 2026 Season 1 on at

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Hi Arpitha,

When trying to find details for the error, I can't find labels with the error text in the standard application. Can you check if the error is raised by a customization?

Anyway as suggested by Anton, you can start debugging to find the culprit in your environment.

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Diego Mancassola 768 on at

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Hello, found on Issue Search on LCS.

Anyway, for exclude any customization impact i suggest you a debug, but in this case seems standard.

https://fix.lcs.dynamics.com/Issue/Details/1732437?bugId=1064117&dbType=3&qc=112a6db043f508a2a16af14658ceb3d7c14ced84ccc1572a93dff963269808c8

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Syed Haris Shah 1,572 Super User 2026 Season 1 on at

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Hi @Arpitha Patha,

This issue can occur due to several reasons, such as an incomplete platform update ( as in your case), corrupted performance counters, or recent VM patching. I recommend applying the following steps and checking whether this resolves the issue.

Login into a AOS server VM

Click Start type cmd

Right-click “Command Prompt” Run as Administrator

Run this command and wait until it finishes: locdctr /R (Rebuild all performance counters from system backup)

You should see a message like: Info: Successfully rebuilt performance counter setting from system backup store

Then run: WINMGMT.EXE /RESYNCPER (Resync its data with the newly rebuilt performance counters)

After that, restart the VM (or at least restart IIS + D365 services, but reboot is safest)

If you find this answer helpful, please consider verifying the answer. 👍

Regards,

Syed Haris Shah

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Syed Haris Shah 1,572 Super User 2026 Season 1 on at

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Hi @Arpitha Patha,

If you have any updates, please share them here.

Regards,
Syed Haris Shah

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