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Merging records

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I want to merge two contact records. They have the same details except for the contact ID. On merge, I want to keep the ID of the original record. How can I achieve this?

Record 1 - AAA - ID (123)
Record 2 - AAA BBB - ID (456)

  On merge:  
Record1 - AAA BBB -  ID (123)

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Merging records

    Hi Prajwal,

    The the contact ID you mentioned is GUID? you want to use GUID of Record 1 but use name of Record 2, Right?

    You can refer the following steps:

    Record 1 - AAA - ID (708fb3d7-6940-ed11-9db0-000d3a3388a6)

    pastedimage1664506037027v1.png

    Record 2 - AAA BBB - ID (09b0aae7-6940-ed11-9db0-000d3a3388a6)

    pastedimage1664506373248v4.png

    If so, you can select record1 as primary record, but select record2's name in merge dialog.

    pastedimage1664506339709v3.png

    Test Result:

    AAA BBB - ID (708fb3d7-6940-ed11-9db0-000d3a3388a6)

    pastedimage1664506634681v5.png

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