GP V10:Checkbook ID is grayed out

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Posted on by baxter05

Our company just switched banks and therefore have had to set up the credit cards (Visa & Mastercard) to be connected to the new bank.

Our problem now is that when we go to enter a credit card payment from a customer on the Cash Receipts Entry window, the "Checkbook ID" field grays out and is not available to select the Checkbook ID.

What has caused this? Obviously we set something up incorrectly but we need to get this corrected as soon as possible.

Example - first picture shows the Checkbook ID being available if you select Check but 2nd picture shows it being grayed out when you select Credit Card:

8741.Cash-Receipt-window-2.jpg

Thank you for your assistance.

Pam

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baxter05 on at

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Re: GP V10:Checkbook ID is grayed out

Richard - absolutely right - the gal working on this didn't go back to verify and I did not either.

Thank you as always.
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Richard Wheeler 75,788 Moderator on at

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Re: GP V10:Checkbook ID is grayed out

When you click Credit Card you are saying the customer is paying via Credit Card. Your checkbook was selected back on the Batch for these cash receipts entry. If you go back to batch 3/4/11 you will see it there. So this payment is coming in via CC and going into your checkbook on the batch.