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Cannot delete cases

Posted on by 5

I keep getting the error 

The entity name doesn't exist. Please specify an existing entity name.

I am trying to do a bulk deletion. By the way, even individual deletion gives the same error.

  • DeleO Profile Picture
    DeleO 5 on at
    RE: Cannot delete cases

    pastedimage1662040908114v1.png

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 7,746 Super User 2024 Season 1 on at
    RE: Cannot delete cases

    There is a option in error popup as "Show Detail", can you share that please?

  • DeleO Profile Picture
    DeleO 5 on at
    RE: Cannot delete cases

    I am sorry for responding late to your replies. So, it does not seem there is a plugin running. What I discovered actually was that the error applied only to cases that are pre-2019. I could delete other cases dated 2019 and upwards. I think maybe the pre-2019 cases are referencing certain entities that have been deleted. If that is the case, how do you force delete these cases?

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 7,746 Super User 2024 Season 1 on at
    RE: Cannot delete cases

    Hello,

    Can you check if any custom code is running during deletion of case record?

    Also are you facing this issue for all the case records or only selected ? if selected then try to check it with other cases and find out the difference between them. it is possible that this issue might be occurring because of some dependency.

    Thank you,

    Amit katariya

  • Suggested answer
    CRMJetty Profile Picture
    CRMJetty 3,508 on at
    RE: Cannot delete cases

    Hi DeleO,

    Looks like the error thrown from any Plug in. Please check any custom plug in registered on deletion of case entity, if any disable that step or plug in and try to delete case.

    I hope it helps,

    Thanks.

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365.

  • Suggested answer
    KK-365 Profile Picture
    KK-365 1,010 on at
    RE: Cannot delete cases

    This looks like there is custom plugin which is blocking you to delete the cases.

    Please check all plugins related to case, try deactivating and then try delete.

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: Cannot delete cases

    Hi,

    Check if you have any custom plugin running on Case entity.

    You should also check the system jobs for any detailed information about the component which throw this error.

    If you still face an issue please reach out to Microsoft for the fix

  • DeleO Profile Picture
    DeleO 5 on at
    RE: Cannot delete cases

    I had also started a bulk deletion operation and just checked the status. It deleted some but failed on most of it. I was expecting a notification but did not get any.

    pastedimage1658326633834v1.png

    pastedimage1658326671610v2.png

  • DeleO Profile Picture
    DeleO 5 on at
    RE: Cannot delete cases

    pastedimage1658324035899v1.png

    These are cases created over 5 years ago and I wanted to delete them. It happens also if I tried deleting just one.

  • KK-365 Profile Picture
    KK-365 1,010 on at
    RE: Cannot delete cases

    Please, can you paste the screenshot to check further.

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