RE: Dynamics GP has stopped working
As the user in question, after Chuck repaired the table, I compared the "good" SY01990 with the 'Bad" SY01990 and determined that the shrtcuts that were removed were "Add External Shortcut..." types. I set a shortcut to open the Dynamics folders on the client (Citrix published application) where I don't have direct access to Dynamics.set and GP\data\ folder. We have operated in Terminal Server environment for 4 years without issues of this type. but are migrating to Citrix with GP as published app.
After the initial crash while on the Citrix client, the login would fail regardless of which client I used (Citrix, Terminal Server, or my GP Client on the SQL server). I have switched betweeen users several times over the preceding days in Citrix GP app without issue but going forward when in my Citrix published application, I will start a new session when I need to log in as 'sa'. I cannot prove there is a problem with GP and Citrix and switching users/companies but I will avoid the issue and train my users the same way. I know that when TS or Citrix sessinos are starting and GP starts before the session and user profile are settled we have printer problems. I also know that there are configurations in Citrix to account for some of this and the known steps were already taken.