Share
ReportHello everyone! I've run into a small issue with our CRM. We are currently having a bit too much tracking going on between our Outlook & the CRM. For the 'Select the email messages to track in Microsoft Dynamics 365' drop down menu under the 'Set Personal Options' Email tab I have the following options:
All email messages
Email messages in response to Dynamics 365 email
Email messages from Dynamics 365 leads, contacts, and accounts
Email messages from Dynamics 365 records that are email enabled
However, the only level of tracking we wish to use are the 'Dynamics 365 Button' within Outlook to track singular items and the 'Folder Level Tracking' option to track anything placed within specific folders. We want to turn off all tracking except for these two. To give a bit more detail here we are currently using Server-Side Synchronization with our server profile being Microsoft Exchange Online. Can anyone help us accomplish this? Thanks in advance!
*This post is locked for comments
All responses (
Answers (
33,626
