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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Open the case record i...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Open the case record in new tab

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Posted on by CU05010521-0
Hi,
 
Is any possibility to open a case record in the new tab in order to work with multiple cases at the same time
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Open the case record in new tab
    Like this:
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Open the case record in new tab
    Hi Partner，
    1.You can try to use Customer Service Workspace OOB app:
    2.Press keyboard ''ctrl'' and use mouse click the record, then the case record will be open in new tab of current browser window. 
    --“Shift” keyword + click will open new tab in new window,
    I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
    Regards,
    Leah
  • Community member Profile Picture
    Community member 14 on at
    Open the case record in new tab
    Hi there,
     
    You can use Customer Service Workspace OOB app to achieve this. Every record or entity opened through this app opens in a new tab under the app.
     
    It essentially creates a new session for each case and under each session you can have multiple tabs.
     
    Regards,
    Narayan

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