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Open the case record in new tab

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Posted on by CU05010521-0

Hi,

Is any possibility to open a case record in the new tab in order to work with multiple cases at the same time

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Leah Ju Microsoft Employee on at

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Open the case record in new tab

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Leah Ju Microsoft Employee on at

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Open the case record in new tab

Hi Partner，

1.You can try to use Customer Service Workspace OOB app:

2.Press keyboard ''ctrl'' and use mouse click the record, then the case record will be open in new tab of current browser window.

--“Shift” keyword + click will open new tab in new window,

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah
Community member 14 on at

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Open the case record in new tab

Hi there,

You can use Customer Service Workspace OOB app to achieve this. Every record or entity opened through this app opens in a new tab under the app.

It essentially creates a new session for each case and under each session you can have multiple tabs.

Regards,

Narayan

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