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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Difference between Ser...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Difference between Server Side Synchronization and Microsoft Dynamics 365 for Outlook Synchronization Method

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Posted on by Community Member

Tried searching for the difference of the two but only got answer for Server Side Synchronization.

The result I was getting  for Microsoft Dynamics 365 for Outlook Synchronization was only about the Plugin/add on in Outlook.

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Need help with the explanation of the two Synchronization Method options.

Server Side Synchronization vs Microsoft Dynamics 365 for Outlook.

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  • Suggested answer
    Flydancer Profile Picture
    Flydancer 1,332 on at

    In short:

    Dynamics for Outlook will only sync when there's a running outlook client with the plugin installed. (Client-Side)

    The Server-Side Sync (built in in CRM) / E-Mail Router (needs to be hosted) will work without any clients needed (Server-Side)

  • Community Member Profile Picture
    Community Member on at

    Thanks Alex! Another question:

    For Microsoft Dynamics 365 for Outlook method, should appointment created from CRM sync in Outlook? We are using CRM on-premise.

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