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License was purchased by previous IT firm. Client cannot find hard copy. MSFT cannot find the license information. Do not have the CustomerSource credentials. Can it be recovered from the actual register or server?
Hi! The license key information is not stored in a retrievable way on the software or in the registry. You will have to find the original dongle, PID card, or email with the license key information. Best bet would be to contact the business that RMS was purchased from to see if they have the license information.
Hi Grosen,
Kevin is correct, you cannot obtain the license information from the installed product.
Is there a reason you need the license information?
________________________________
Just a note that Mainstream support for Microsoft Dynamics RMS 2.0 ended on July 10, 2016; and extended support ends on 7/13/2021:
https://community.dynamics.com/rms/b/rmssupport/archive/2015/10/22/microsoft-dynamics-rms-2-0-mainstream-support-discontinuation-july-10-2016
https://support.microsoft.com/en-us/lifecycle/search?alpha=dynamics%20retail%20management%20system
.
This is less than 12 months from now; and you can continue using RMS after this date but technical support will not be available.
I would recommend checking with your partner in regard to what they may recommend as a replacement system after the extended support end date.
Thank you in advance.
Todd Berger
Support Escalation Engineer / Microsoft Dynamics 365 CommerceNorth America Customer Services and Support
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