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How to enable the user status that is shown in a new environment but not in our sandbox or production

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Posted on by Community Member Microsoft Employee

Good afternoon all,

I hope someone is able to answer this and it is I trust something basic!

We have a new sandbox environment we are testing some features for PoC. I have noticed wherever a user account is shown the status can be seen based on Teams/Office 365 availability.

Our production environment, however, does not offer this at all. I have asked the web several ways and nothing seems to show/lead to the way to configure this. Our prod & sandbox are both the same version 9.2.21062.00128 2021 release wave 1.

Kindly,

Steve

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Dynamics 365 Administration

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Community Member Microsoft Employee on at

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RE: How to enable the user status that is shown in a new environment but not in our sandbox or production

Thank you Leah, I did it this way but both answers lead to the same result. Great community - and thank you for a fast responce.
AriaConsulting 2,651 on at

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RE: How to enable the user status that is shown in a new environment but not in our sandbox or production

,

Pretty sure that's exactly what I said. Any special reason you wanted to restate it?
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Community Member Microsoft Employee on at

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RE: How to enable the user status that is shown in a new environment but not in our sandbox or production

Hi Steve,

Skype for Business (formerly known as Lync) can check user availability from within model-driven apps in Dynamics 365.

Selecting an environment in the Power Platform admin center, and then select Settings > Product > Features. Under Communications review the Skype settings.

You can refer following Microsoft document to know more details:

Skype for Business and Skype integration - Power Platform | Microsoft Docs

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
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AriaConsulting 2,651 on at

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RE: How to enable the user status that is shown in a new environment but not in our sandbox or production

In your prod environment, do you have the Skype for Business Presence setting enabled?