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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / How to enable the user...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

How to enable the user status that is shown in a new environment but not in our sandbox or production

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Posted on by Community Member

Good afternoon all, 

I hope someone is able to answer this and it is I trust something basic!

We have a new sandbox environment we are testing some features for PoC. I have noticed wherever a user account is shown the status can be seen based on Teams/Office 365 availability. 

pastedimage1625601256131v1.png

Our production environment, however, does not offer this at all. I have asked the web several ways and nothing seems to show/lead to the way to configure this. Our prod & sandbox are both the same version 9.2.21062.00128 2021 release wave 1. 

pastedimage1625601279260v2.png

Kindly,

Steve 

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: How to enable the user status that is shown in a new environment but not in our sandbox or production

    Thank you Leah, I did it this way but both answers lead to the same result. Great community - and thank you for a fast responce.

  • AriaConsulting Profile Picture
    AriaConsulting on at
    RE: How to enable the user status that is shown in a new environment but not in our sandbox or production

    ,

    Pretty sure that's exactly what I said.  Any special reason you wanted to restate it?

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: How to enable the user status that is shown in a new environment but not in our sandbox or production

    Hi Steve,

    Skype for Business (formerly known as Lync) can check user availability from within model-driven apps in Dynamics 365.

    Selecting an environment in the Power Platform admin center, and then select Settings > Product > Features. Under Communications review the Skype settings.

    pastedimage1625622931565v1.png

    You can refer following Microsoft document to know more details:

    Skype for Business and Skype integration - Power Platform | Microsoft Docs

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Verified answer
    AriaConsulting Profile Picture
    AriaConsulting on at
    RE: How to enable the user status that is shown in a new environment but not in our sandbox or production

    In your prod environment, do you have the Skype for Business Presence setting enabled?

    pastedimage1625602890752v1.png

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