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Global Account payments

Posted on by Microsoft Employee

Hi all,

I have a customer with HQ and two stores. He received three cheques from one of his customers each for €144.96. He went on to pay off the account through the pos as three individual transactions. But the second and third transactions do not seem to be recorded and the customer account balance is not updated to reflect the zero balance that should be on it.

My question is very similar to a previous post but there is no answer in the post and I was just wondering if anyone could shed some light on what may have happened and the best way to rectify it

https://community.dynamics.com/rms/f/106/t/73525

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