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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Get Marketing Email In...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Get Marketing Email Insights data

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Posted on by Jerome Vicente 40

Hi,

I would like to get the insights data (email sent, opens, forwarded etc.) by using FetchXml (preferably) or WebAPI and filtering by selected Customer Journey. Is this possible?

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Thank you in advance.

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  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    It cannot be accessed by the two way since these kinds of data are known as Interaction data.

    It is stored in the marketing-insights service database and includes information about how your contacts interacted with your marketing initiatives, including email opens, email clicks, event registrations, page submissions, and more. You can see this type of information when you look at the insights built into Dynamics 365 Marketing, but you can't create these records nor view them directly. In the current release, you'll use the Power BI "Azure Blob Storage" connector for this type of data. In future releases, you'll also be able to use the dataflow connector.

    For more details, please refer to the following documentation.

    Prepare for analytic reporting with Power BI (Dynamics 365 Marketing) | Microsoft Docs

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