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Microsoft Dynamics CRM (Archived)

Customizing the Voice of the Customer Survey Response form

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Posted on by 803

We are wanting our users to be able to add notes and comments easily to our customer's survey responses. Some thoughts we've had:

1) use JavaScript to present the survey question and results in a "multiple lines of text" field, and then the user can directly add their comments under the customer's answers. This isn't ideal though.

2) Is there a way to directly edit the web resource that is presenting the survey results in the table form? If we could add a couple rows of "comments" fields that our users could edit - that would likely solve the problem.

Any other thoughts on some possible approaches? 

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  • Ben T Profile Picture
    803 on at
    RE: Customizing the Voice of the Customer Survey Response form

    Hmm...I am also having trouble displaying the survey response web resource on another form...any thoughts on why this could be?

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