Can't void a bank receipt

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I was trying to void a receipt in bank transaction, but was unable due to an error message: "Assigned amount does not equal the distribution amount" and a specific account number was provided

The issue was that this account number was never used in the receipt distribution and I don't know how to fix this. This error came up several times before and none of the receipt distributions involved this particular account number.

Has anyone experienced this scenario?

Thanks for your help.

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L Vail 65,271 on at

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Was the receipt initially entered in the Bank Transaction Entry window, or did it come up through cash receipts in the sales module?

In the bank transaction entry window, when you select the void receipt transaction type, do any dialogs open?

Kind regards,

Leslie

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Community Member on at

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Hi Leslie,

Yes, the original cash receipt was entered in the Bank Transaction Entry Window, and that was where i went to void the transaction.

When selected "void" in the bank transaction entry window, a separate dialog box appeared as "Validation log bank transaction entry" with the error message.

Kind regards.

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L Vail 65,271 on at

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You got me,

I haven't seen this one before. Seems like it would be pretty easy to manage through the user interface. You could enter the opposite transaction in Bank transactions to get the balances right, but I haven't run into it myself.

Kind regards,

Leslie

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mikepeck 356 on at

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Can you tell whether the transaction was posted or just saved? In Bank Rec, the transaction is not available for further processing if it is not posted.

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Community Member on at

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The transaction was posted in both Bank Rec and GL.

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Community Member on at

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Thanks for the suggestion, I think that might just be the solution.

Thank you.

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