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Microsoft Dynamics GP (Archived)

Can't void a bank receipt

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Posted on by Community Member Microsoft Employee

I was trying to void a receipt in bank transaction, but was unable due to an error message: "Assigned amount does not equal the distribution amount" and a specific account number was provided

The issue was that this account number was never used in the receipt distribution and I don't know how to fix this.  This error came up several times before and none of the receipt distributions involved this particular account number.

Has anyone experienced this scenario?

Thanks for your help.

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can't void a bank receipt

    Thanks for the suggestion, I think that might just be the solution.

    Thank you.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can't void a bank receipt

    The transaction was posted in both Bank Rec and GL.

  • mikepeck Profile Picture
    mikepeck 340 on at
    RE: Can't void a bank receipt

    Can you tell whether the transaction was posted or just saved? In Bank Rec, the transaction is not available for further processing if it is not posted.

  • L Vail Profile Picture
    L Vail 65,271 on at
    RE: Can't void a bank receipt

    You got me,

    I haven't seen this one before. Seems like it would be pretty easy to manage through the user interface. You could enter the opposite transaction in Bank transactions to get the balances right, but I haven't run into it myself.

    Kind regards,

    Leslie

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can't void a bank receipt

    Hi Leslie,

    Yes, the original cash receipt was entered in the Bank Transaction Entry Window, and that was where i went to void the transaction.

    When selected "void" in the bank transaction entry window, a separate dialog box appeared as "Validation log bank transaction entry" with the error message.

    Kind regards.

  • L Vail Profile Picture
    L Vail 65,271 on at
    RE: Can't void a bank receipt

    Was the receipt initially entered in the Bank Transaction Entry window, or did it come up through cash receipts in the sales module?

    In the bank transaction entry window, when you select the void receipt transaction type, do any dialogs open? 

    Kind regards,

    Leslie

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