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System hanging when viewing journal

Posted on by Microsoft Employee

Hi everyone. Every time I view journal  on my system it hangs. What could be the problem

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: System hanging when viewing journal

    Hi people, Any ideas yet?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: System hanging when viewing journal

    Thank-you for the response. The database.mdf is 38gb and am surprised the logfile.ldf is 16gb. The file cannot shrink infact it adds 2 more gbs if I shrink it.

  • NickZnavor Profile Picture
    NickZnavor 715 on at
    RE: System hanging when viewing journal

    Also with the other machines freezing, if not not a network issue, the SERVER computer might be lacking as far as RAM. Also, under SO Admin, Database, Properties

    How big is the database? You might be maxing it out depending on how many years of sales data is there. This can also be fixed... please let me know

  • NickZnavor Profile Picture
    NickZnavor 715 on at
    RE: System hanging when viewing journal

    If you do have a label printer installed, I suggest first uninstalling that if possible, and see if the problem still occurs. Otherwise, possibly remove all printers temporarily, and see if that fixes it, then re-add them one at a time and test in between. That way you can see which is causing the problem.

    It is also suggested with RMS to NEVER have a label printer set as the default printer for the computer, as it doesn't work well with RMS.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: System hanging when viewing journal

    Now have noticed that when the other machines are busy at the pos you generate a report they all hang. But after sometime the you get the report n they continue selling.

    Have tried to reindex the database using so administrator it completes successfully. What issue could I be facing here nickznavor?

  • NickZnavor Profile Picture
    NickZnavor 715 on at
    RE: System hanging when viewing journal

    Ok, next thing that has been suggested before, do have have printers setup? If so any label printers? If so, make sure its not the default printer. That can cause it to hang up also

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: System hanging when viewing journal

    Thank you nickznavor for your reply. The server is on a network but even when I search from the same machine that holds the database it still hangs meaning its not about the network

  • NickZnavor Profile Picture
    NickZnavor 715 on at
    RE: System hanging when viewing journal

    Possibly a network issue. I would  check your  network connections to server. Is database local or on another  computer?

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