Microsoft Dynamics AX (Archived)

Workflow Stopped (error): X++ Exception: User not found at SysWorkflowHierarchyProvider-resolve

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Posted on by Bintang

563

Dear Experts,

I use Microsoft Dynamic AX 2012

I have a problem on my workflow

I get this error on view history workflow

Stopped (error): X++ Exception: User not found
at SysWorkflowHierarchyProvider-resolve
SysWorkflowHierarchyProvider-resolveHierarchy
SysWorkflowQueue-resume

Logical flow that I want to achieve is all workers need approval from their head or supervisor

Here is my Workflow setup

When I see user relation of the account, I think it's the correct

And already assign to work position

And I don't get any problem on supervisor position

Is there any solution or suggestion how to check and solve this issue?
Thank in advance

Regards,

Bintang

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Bintang 563 on at

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RE: Workflow Stopped (error): X++ Exception: User not found at SysWorkflowHierarchyProvider-resolve

On User Relation form (System administrator > Common > Users > User relation).

As we can see there are 2 named Esti.

When I select with query they have different RecId.

And the correct one is the second Esti who connect with the worker position.

If I go to all worker form, I only see 1 Esti, that's the reason why we confuse to choose when create a user relation.

So I select with sql query to choose the correct one to solve this issue.

I hope it make you clearer about the problem.

You can ask more if you still don't get it.

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Ludwig Reinhard Microsoft Employee on at

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RE: Workflow Stopped (error): X++ Exception: User not found at SysWorkflowHierarchyProvider-resolve

Hello Bintang,

I am not sure if I got the problem.

What does the screenprint show above? Where and how did you open it?

Is this the user form in the system admin module where you have the user Esti... twice?

Would be great if you could help us understanding this issue.

Many thanks,

Ludwig

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Bintang 563 on at

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RE: Workflow Stopped (error): X++ Exception: User not found at SysWorkflowHierarchyProvider-resolve

Hi Ludwig Reinhard,

The big issue why workflow stopped is because user relation Person does not related to Worker Position

When create user relation, the Person show multiple and that's make a mistake

My solution is signing correct Person with Worker position assigned

Signing workflow originator solve error notification on workflow setup, but didn't affect to the main issue why the workflow stopped

Thank you Ludwig Reinhard

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Ludwig Reinhard Microsoft Employee on at

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RE: Workflow Stopped (error): X++ Exception: User not found at SysWorkflowHierarchyProvider-resolve

Hi Bintang,

I thought your issue got resolved because you verified the answer in one of your previous posts.

Can you let us know:

1) the person who originates the workflow?

2) the managerial hierarchy and where the workflow originator is included in this hierarchy?

Some screenprints would be good.

Thanks,

Ludwig

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Bintang 563 on at

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RE: Workflow Stopped (error): X++ Exception: User not found at SysWorkflowHierarchyProvider-resolve

Hi Martin Dráb,

I'm sorry if I make duplicate or multiple thread, I thought it's different problem because it shows different error message

I don't know how to debug workflow, but finally I get what's the problem

The problem is same as my thread, but at this time on supervisor user relation

I trace with this query

select DIRPERSONUSER.USER_, HcmPosition.POSITIONID from DIRPERSONUSER inner join DIRPARTYTABLE on DIRPERSONUSER.PERSONPARTY = DIRPARTYTABLE.RECID

inner join HCMWORKER on DIRPERSONUSER.PERSONPARTY = HCMWORKER.Person

inner join HcmPositionWorkerAssignment on HCMWORKER.recid = HcmPositionWorkerAssignment.Worker

inner join HcmPosition on HcmPosition.RECID = HcmPositionWorkerAssignment.POSITION

where DIRPERSONUSER.RECID = [USER RELATION RECORD ID]

[USER RELATION RECORD ID] is from this form

I don't know why, when I choose Person on User Relation it show multiple Person with same name, and it make many user relation problem like my thread before

So what should I do with this thread?

Thank for your respond Martin Dráb

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Martin Dráb 236,240 Most Valuable Professional on at

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RE: Workflow Stopped (error): X++ Exception: User not found at SysWorkflowHierarchyProvider-resolve

Is this somehow related to your previous thread Workflow Stopped (error): X++ Exception: The hierarchy provider did not return any users?

Did you try to debug the code? If so, what you have found?

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