Computer Telephony Integration (CTI) with Unified Service Desk (USD) using intelli-CTi

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Posted on by Kishor Kumar

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Hi all ,

I have done CTI with USD using intelli - CTI but when I click on the caller from the caller list an new session is not creating in the USD.

As per this blog

dipankarbhattacharya.com/.../computer-telephony-integration-cti-with-unified-service-desk-usd-using-intelli-cti

Any one faced this type of issues?

Guide me to resolve this.

When I checked with this, I could find these error logs
QGate.Breeze.exe Error: 0 : Error opening proxy connection - could not connect to endpoint: net.pipe://localhost/qgCTiUSD_3/qgCTiUSD
QGate.Breeze.exe Error: 0 : Proxy has gone into Faulted state. Will need to recreate proxy.
QGate.Breeze.exe Error: 0 : Error opening proxy connection - could not connect to endpoint: net.pipe://localhost/qgCTiUSD_3/qgCTiUSD
QGate.Breeze.exe Error: 0 : Proxy has gone into Faulted state. Will need to recreate proxy.

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Kishor Kumar 3,706 on at

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RE: Computer Telephony Integration (CTI) with Unified Service Desk (USD) using intelli-CTi

Thanks Srikanth,

Yeah Sure!! I will check it
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ansrikanth 3,115 on at

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RE: Computer Telephony Integration (CTI) with Unified Service Desk (USD) using intelli-CTi

Right, There are some firewall restrictions in your local machine. Check with your IT team first, If they said nothing like that, The next option I would definitely like to do is Disable the antivirus.

Can you check the QGate/Intelli documentation for any pre requisites in firewall settings?