Computer Telephony Integration (CTI) with Unified Service Desk (USD) using intelli-CTi

(0) Share

Report

Posted on by Kishor Kumar

3,710

Hi all ,

I have done CTI with USD using intelli - CTI but when I click on the caller from the caller list an new session is not creating in the USD.

As per this blog

dipankarbhattacharya.com/.../computer-telephony-integration-cti-with-unified-service-desk-usd-using-intelli-cti

Any one faced this type of issues?

Guide me to resolve this.

When I checked with this, I could find these error logs
QGate.Breeze.exe Error: 0 : Error opening proxy connection - could not connect to endpoint: net.pipe://localhost/qgCTiUSD_3/qgCTiUSD
QGate.Breeze.exe Error: 0 : Proxy has gone into Faulted state. Will need to recreate proxy.
QGate.Breeze.exe Error: 0 : Error opening proxy connection - could not connect to endpoint: net.pipe://localhost/qgCTiUSD_3/qgCTiUSD
QGate.Breeze.exe Error: 0 : Proxy has gone into Faulted state. Will need to recreate proxy.

*This post is locked for comments

I have the same question (0)

All responses (2)

Answers (0)

Suggested answer

ansrikanth 3,115 on at

Like (1)

Report

Right, There are some firewall restrictions in your local machine. Check with your IT team first, If they said nothing like that, The next option I would definitely like to do is Disable the antivirus.

Can you check the QGate/Intelli documentation for any pre requisites in firewall settings?

Was this reply helpful? Yes No
Kishor Kumar 3,710 on at

Like (0)

Report

Thanks Srikanth,

Yeah Sure!! I will check it

Was this reply helpful? Yes No