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Microsoft Dynamics CRM (Archived)

Failed to process message due to a permanent exception with message data truncated TextConvertersException: data truncated

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We are using CRM 2015 (Update rollup 1.1) and outlook 2013 (15.0.4569.1506).

When we are doing mail merge with outlook client enable. we receive the following message from exchange server:

Remote Server returned '554 5.6.0 STOREDRV.Submit.Exception:TextConvertersException; Failed to process message due to a permanent exception with message data truncated TextConvertersException: data truncated'

Original message headers:

Received: from PERNTEX02.pdt.lan ([fe80::ec2f:938:4fc9:cfe7]) by
 XXXXXX.com ([fe80::ec2f:938:4fc9:cfe7%12]) with mapi id
 15.00.1104.000; Tue, 27 Oct 2015 18:01:30 +0800
MIME-Version: 1.0
Content-Type: text/plain
Date: Tue, 27 Oct 2015 18:01:30 +0800
X-MS-Exchange-Transport-FromEntityHeader: Hosted
Message-ID: <6e128f9333a645998537c23aad961948@XXXXXX.com>
Subject: Test with 2015 V3

So far we tried the following scenarios:

  • Mail merge as HTML > Error message
  • Mail merge as plain text > sent successful
  • Mail merge as attachment > sent successful
  • Mail merge with CRM outlook client disabled for HTML, plain text and attachment > sent successful

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I have the same question (0)
  • Vincent @ Illuminance Profile Picture
    on at

    Anyone got some suggestion?

  • Community Member Profile Picture
    on at

    Hi Vincent,
    We have exactly the same issue.
    I have some extra observations though, which maybe you haven't noticed yet.

    * mail merge as HTML (with attachment) > Error message + email ends up in Outbox with attachment included, BUT - without meil merge data in the body which means that information is being removed during the process
    * mail merge as plain text (with attachment) > sent and delivery successful - but without attachment, mail merge fields are NOT being removed from the body
    * mail merge as attachment (with attachment embedded in WORD) > sent and delivery successful; body delivered as Word document attached, but PDF file embedded has been removed, merge fields are NOT being removed

    If that helps:
    We have just tried it also on the CRM 2016 setup with latest CRM Plugin for Outlook. Results are the same.

    Can anyone help please?
    Quick Campaigns via mail merge is a key functionality in many organizations.
    Also, a ticket number has been opened with Microsoft already: CAS-02754-V5Q9.

    @Vincent: Did you manage to resolve this issue on your side?

    Best Regards,
    Bartek

  • Community Member Profile Picture
    on at

    Hi Bartek,

    Did you get an answer from MS?

    We are experiencing this exact same problem at the moment and we expect to send a lot of merges in the comming months so we are very interested in any sollution there is.

    Regards,

    Roel

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