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Merging customers error

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Posted on by Karen V

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Hello All,

I am trying to merge 2 customers & got the following error:

Does anyone know how to fix this?

Thanks,

Karen

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YUN ZHU 78,032 Super User 2025 Season 1 on at

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RE: Merging customers error

Hi, From the error message, the two customers have the same Comment line, so there is an error (this may be a bug).

So, you can open one of the customers, choose Comments. Remove duplicate Comments, then try again.

Hope this helps.

Thanks.

ZHU
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Inge M. Bruvik 997 Moderator on at

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RE: Merging customers error

Sounds like a bug in the merge functionality.

You can of course manually move the comments from one customer to the other before a merge.

But i would contact my partner and have them open a ticket with Microsoft.

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