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Upgrading to gp2010 from gp9. I have installed SP4 so gp9 is at v 9.00.0388 , have run the install off gp2010, running utilities I get the following error message in duinstall.log 'Failure encountered ON 07/09/2011 at 08:49:17 . Error: Product 0 does no

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Upgrading to gp2010 from gp9.

I have installed SP4 English version KB975177 so gp9 is at v 9.00.0388 , have run the install off gp2010, running utilities I get the following error message in duinstall.log 

'Failure encountered ON 07/09/2011 at 08:49:17 .  Error:  Product 0 does not support upgrading from version 9.0.388'

I have read other articles about removing the fabrikam DB, I have done this, but still receive this error, I have also removed any companies not needed?

this is my db_upgrade file

db_name                        PRODID      db_verMajor db_verMinor db_verBuild db_verOldMajor db_verOldMinor db_verOldBuild db_status   start_time              stop_time               DEX_ROW_ID
------------------------------ ----------- ----------- ----------- ----------- -------------- -------------- -------------- ----------- ----------------------- ----------------------- -----------
DYNAMICS                       0           9           0           388         9              0              388            0           2011-09-06 21:43:19.287 2011-09-06 21:44:37.520 1
DYNAMICS                       949         9           0           305         9              0              305            0           2011-09-06 21:43:19.350 2011-09-06 21:44:37.537 59
DYNAMICS                       1042        9           0           114         9              0              114            0           2011-09-06 21:43:19.350 2011-09-06 21:44:37.537 60
DYNAMICS                       1157        9           0           29          9              0              29             0           2011-09-06 21:43:19.350 2011-09-06 21:44:37.537 10
DYNAMICS                       1493        9           0           280         9              0              280            0           2011-09-06 21:43:19.350 2011-09-06 21:44:37.537 11
DYNAMICS                       1632        9           0           280         9              0              280            0           2011-09-06 21:43:19.367 2011-09-06 21:44:37.553 12
DYNAMICS                       1878        9           0           281         9              0              281            0           2011-09-06 21:43:19.367 2011-09-06 21:44:37.553 61
DYNAMICS                       2277        9           0           296         9              0              296            0           2011-09-06 21:43:19.367 2011-09-06 21:44:37.553 13
DYNAMICS                       2416        9           0           114         9              0              114            0           2011-09-06 21:43:19.367 2011-09-06 21:44:37.553 62
DYNAMICS                       2547        9           0           114         9              0              114            0           2011-09-06 21:43:19.367 2011-09-06 21:44:37.553 63
DYNAMICS                       2992        9           0           281         9              0              281            0           2011-09-06 21:43:19.380 2011-09-06 21:44:37.553 64
DYNAMICS                       3096        9           0           27          9              0              27             0           2011-09-06 21:43:19.380 2011-09-06 21:44:37.570 14
DYNAMICS                       3104        9           0           277         9              0              277            0           2011-09-06 21:43:19.380 2011-09-06 21:44:37.570 15
DYNAMICS                       3107        9           0           25          9              0              25             0           2011-09-06 21:43:19.380 2011-09-06 21:44:37.570 16
DYNAMICS                       3278        9           0           277         9              0              277            0           2011-09-06 21:43:19.380 2011-09-06 21:44:37.570 65
DYNAMICS                       3830        9           0           27          9              0              27             0           2011-09-06 21:43:19.397 2011-09-06 21:44:37.570 66
DYNAMICS                       4612        9           0           2           9              0              2              0           2011-09-06 21:43:19.397 2011-09-06 21:44:37.570 67
DYNAMICS                       5597        9           0           15          9              0              15             0           2011-09-06 21:43:19.397 2011-09-06 21:44:37.570 123
JFE                            0           9           0           388         9              0              388            0           2011-09-06 21:44:56.020 2011-09-06 21:53:49.223 3
JFE                            949         9           0           305         9              0              305            0           2011-09-06 21:44:56.037 2011-09-06 21:53:49.240 78
JFE                            1042        9           0           114         9              0              114            0           2011-09-06 21:44:56.037 2011-09-06 21:53:49.240 79
JFE                            1157        9           0           29          9              0              29             0           2011-09-06 21:44:56.037 2011-09-06 21:53:49.240 31
JFE                            1493        9           0           280         9              0              280            0           2011-09-06 21:44:56.053 2011-09-06 21:53:49.240 32
JFE                            1632        9           0           280         9              0              280            0           2011-09-06 21:44:56.053 2011-09-06 21:53:49.240 80
JFE                            1878        9           0           281         9              0              281            0           2011-09-06 21:44:56.053 2011-09-06 21:53:49.240 33
JFE                            2277        9           0           296         9              0              296            0           2011-09-06 21:44:56.053 2011-09-06 21:53:49.240 34
JFE                            2416        9           0           114         9              0              114            0           2011-09-06 21:44:56.070 2011-09-06 21:53:49.240 81
JFE                            2547        9           0           114         9              0              114            0           2011-09-06 21:44:56.070 2011-09-06 21:53:49.257 82
JFE                            2992        9           0           281         9              0              281            0           2011-09-06 21:44:56.070 2011-09-06 21:53:49.257 83
JFE                            3096        9           0           27          9              0              27             0           2011-09-06 21:44:56.083 2011-09-06 21:53:49.257 35
JFE                            3104        9           0           277         9              0              277            0           2011-09-06 21:44:56.083 2011-09-06 21:53:49.257 36
JFE                            3107        9           0           25          9              0              25             0           2011-09-06 21:44:56.083 2011-09-06 21:53:49.257 37
JFE                            3278        9           0           277         9              0              277            0           2011-09-06 21:44:56.100 2011-09-06 21:53:49.257 84
JFE                            3830        9           0           27          9              0              27             0           2011-09-06 21:44:56.100 2011-09-06 21:53:49.257 85
JFE                            4612        9           0           2           9              0              2              0           2011-09-06 21:44:56.100 2011-09-06 21:53:49.270 86
JFE                            5597        9           0           15          9              0              15             0           2011-09-06 21:44:56.117 2011-09-06 21:53:49.270 124

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  • Re: Upgrading to gp2010 from gp9. I have installed SP4 so gp9 is at v 9.00.0388 , have run the install off gp2010, running utilities I get the following error message in duinstall.log 'Failure encountered ON 07/09/2011 at 08:49:17 . Error: Product 0 doe

    Hi Paul,

    Chances are you are not on the correct build for GP 2010. In order to upgrade from 9.0388 you need to be on 11.00.1667 or later. What build of GP 2010 are you on?

    Thanks

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