proper way to send email from plugin?

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Posted on by Community Member

Hello - Is this the proper way to send an email from a plugin?:

var message = "test";
var emailId = service.Create(new Email
{
To = new List<ActivityParty>
{
new ActivityParty
{
PartyId = new EntityReference(Contact.EntityLogicalName, contactId)
}
},
Subject = message,
Description = message,
RegardingObjectId = new EntityReference(Incident.EntityLogicalName, caseId)
});

Should this code alone be enough to send an email from a plugin or is a different technique or more code needed?

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Guido Preite 54,086 Moderator on at

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You need to call a SendEmailRequest after you created the email record:

SendEmailRequest sendEmailreq = new SendEmailRequest {
EmailId = _emailId,
TrackingToken = "",
IssueSend = true
};
SendEmailResponse sendEmailresp = (SendEmailResponse)_serviceProxy.Execute(sendEmailreq);

http://msdn.microsoft.com/en-us/library/hh210217.aspx

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Community Member on at

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Unfortunately, service.Execute() is returning an exception: "an unknown error occurred"

Is this a common error (with known solution(s)) for vets working with SendEmailRequest?

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Guido Preite 54,086 Moderator on at

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I think you are missing the From attribute, however this is a complete plugin (tested, it uses late bound but is the same, sender and receiver are the current user and the regarding object is an account, I registered this plugin in Create Account Post Synchronous)

public class EMailPlugin : IPlugin
{
public void Execute(IServiceProvider serviceProvider)
{
IPluginExecutionContext context = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));
if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)
{
IOrganizationServiceFactory serviceFactory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));
IOrganizationService service = serviceFactory.CreateOrganizationService(context.UserId);
Entity account = (Entity)context.InputParameters["Target"];

Entity email = new Entity("email");
Entity fromParty = new Entity("activityparty");
Entity toParty = new Entity("activityparty");

toParty["partyid"] = new EntityReference("systemuser", context.UserId);
fromParty["partyid"] = new EntityReference("systemuser", context.UserId);
email["from"] = new Entity[] { fromParty };
email["to"] = new Entity[] { toParty };

email["subject"] = "email subject - " + DateTime.Now.ToString();
email["description"] = "email description";
email["regardingobjectid"] = new EntityReference("account", account.Id);

Guid emailId = service.Create(email);
SendEmailRequest sendEmailreq = new SendEmailRequest
{
  EmailId = emailId,
  TrackingToken = "",
  IssueSend = true
};
SendEmailResponse sendEmailresp = (SendEmailResponse)service.Execute(sendEmailreq);
}
}
}

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ShaikhAtif 201 on at

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i am using crm 2015 and I facing problem on this line:

SendEmailResponse sendEmailresp = (SendEmailResponse)service.Execute(sendEmailreq);

is there missing anything ?

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Guido Preite 54,086 Moderator on at

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can you be more specific about the error you get?

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Community Member on at

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Hello everyone,

I want to create an email and send it simultaneously to the recipient when update spme fields of Incident entity via plugin, My question is: What is the right way to do it?, Is Post operation or Pre operation?

I would appreciate your answer,

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Stanley Lai 295 on at

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I would use Post operation otherwise you will get an error saying 'record with Id = XXXXXXX does not exist' if yo try to perform a SendEmailRequest on Pre operation

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Community Member on at

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I want to forward received emails including all attachments, description, subject to another email.

My understanding is that I may need to create a plugin or custom workflow. I could see a code on this page but experiencing problem editing it. Please help with the modification so that it will use the received description, subject and all attachments to send a new email:

public class EMailPlugin : IPlugin

{

public void Execute(IServiceProvider serviceProvider)

{

IPluginExecutionContext context = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));

if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)

{

IOrganizationServiceFactory serviceFactory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));

IOrganizationService service = serviceFactory.CreateOrganizationService(context.UserId);

Entity account = (Entity)context.InputParameters["Target"];

Entity email = new Entity("email");

Entity fromParty = new Entity("activityparty");

Entity toParty = new Entity("activityparty");

toParty["partyid"] = new EntityReference("systemuser", context.UserId);

fromParty["partyid"] = new EntityReference("systemuser", context.UserId);

email["from"] = new Entity[] { fromParty };

email["to"] = new Entity[] { toParty };

email["subject"] = "email subject - " + DateTime.Now.ToString();

email["description"] = "email description";

email["regardingobjectid"] = new EntityReference("account", account.Id);

Guid emailId = service.Create(email);

SendEmailRequest sendEmailreq = new SendEmailRequest

{

EmailId = emailId,

TrackingToken = "",

IssueSend = true

};

SendEmailResponse sendEmailresp = (SendEmailResponse)service.Execute(sendEmailreq);

}

}

}

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Gmanunta81 327 on at

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Hello Guido,

for me the code is working, but I don't receive/see in my outlook 2016 client email box the email.

On CRM for each email created I see this message :

1) This message has not yet been submitted for delivery. For more information, see help.

the plugin runs on the User Context of the system administrator (that is also the sender: [from : SystemAdmin])

Can you help me ?

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