Hello, until very recently, when routing the main queue we use always showed up under the "recent queues." So we just clicked into the lookup box and the queue we wanted appeared, and we clicked it. Recently however, for a number of users, the recent queues list seems to have reset. The main queue is not there, and what's worse is that when they search for the queue it does not come up the default view as Business Queues. We need to change the view to Queue Lookup view, then search and select that queue. And then it doesn't always stay in recent so its changing the view and searching everytime for something that used to be one click away. It's becoming tedious. What would be ideal is if we could somehow keep the queue in the "recent" list - is there any trick to that? Second to that would have the default lookup view be Queue Lookup View instead of Business Queue, so we can at least search for the queue without having to change the view if it's not in our recents.
Has anyone else dealt with this? I thought about making a flow to route instead, which might be a good solution, its just that flows were more cumbersome than routing when everything goes smoothly. The way things are, a flow might be the way to go. Any thoughts will be appreciated.
