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Microsoft Dynamics 365 | Integration, Dataverse...
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Emails tracked retroactively?

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Posted on by 35

Hello fellow dynamics users,

just a quick question regarding automatically tracked emails from Outlook to Dynamics 365:

Are past emails of some successfully tracked contact retroactively tracked in Dynamics?

Best regards,

Andreas Fischer

I have the same question (0)
  • Suggested answer
    Yiming  Profile Picture
    on at

    Hi Andreas,

    Please check below link, it provides detailed steps on how to track old emails.

    https://community.dynamics.com/365/sales/f/dynamics-365-for-sales-forum/380905/ability-to-track-existing-email-history-from-outlook-in-dynamics 

  • polyester Profile Picture
    35 on at

    Hi Yiming,

    thanks for the quick help, kindly appreciated.

    We were actually hoping that it could be done automatically, but we will use the suggested options now.

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